​Shipping

Your order will be processed and delivered without undue delay, no later than 30 days after your order has been placed.

Please allow for up to 7 working days for delivery following the dispatch of your order.

 

Backorders & out of stock products.

We will always inform you of potential backorders or out of stock products and invite you to either cancel your order of wait for new supply if this is appropriate. 

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Sales

We operate merchandise sales from time to time and these are on a first come first served basis. There may well be instances where products become out of stock before the website stock level has been adjusted. Any unfulfillable orders as a result of this will be notified (as above policy.)

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Cancellations, returns and refunds

 All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.

Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. 

To meet the cancellation deadline, please notify us via email about cancelling the order before the cancellation period has expired.

If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.

We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.